Terms of Service

1. Basic provisions

These Terms of Service govern the mutual rights and obligations between the provider and a customer who orders an ecommerce conversion audit through the KonvertiQ website.

The provider's services are intended exclusively for businesses — specifically sole traders and legal entities (e.g. corporations and other business entities) — ordering the service in connection with their business activity. The customer is not a consumer within the meaning of applicable consumer-protection law. The contractual relationship between the provider and the customer is therefore governed by the Slovak Commercial Code (Act No. 513/1991 Coll.), not by consumer-protection regulations, regardless of the customer's location.

2. Scope of service

The provider offers an independent ecommerce conversion audit, delivered as a report evaluating signals that influence conversion, concrete recommendations, and an estimated revenue impact. Currently available packages:

• Audit: $179
• Audit + Benchmark: $299 (adds a comparison against up to 5 competitors)

These prices apply during the pilot phase, for the first 30 stores. Once the pilot phase is filled (the first 30 audits delivered), services are offered at standard pricing:

• Audit: $239
• Audit + Benchmark: $389

Prices are stated exclusive of VAT/sales tax, as the provider is not registered for VAT in Slovakia; depending on your jurisdiction, local taxes may apply separately. The price shown in the offer on the website at the time of ordering is always the current, valid price.

3. Reservation and ordering

Filling in and submitting the reservation form on the website is a non-binding reservation of a spot, with no payment required upfront. After receiving it, the provider will contact the prospect by email with confirmation and next steps. A binding order is created upon payment of the invoice issued by the provider.

4. Price and payment terms

Payment is made by bank transfer, card, or against an invoice issued by the provider. The invoice payment term is 14 days. The audit fee is paid in advance, before the audit is carried out.

5. Delivery of the audit

The provider delivers the report online via a unique link (URL), together with a PDF version, no later than 2 business days after the invoice is paid.

6. Right of withdrawal

As the customer is not a consumer, but a business ordering the service in connection with its business activity, statutory consumer rights of withdrawal from distance contracts do not apply to this relationship. The provider does not offer any voluntary right to cancel an order after the invoice has been paid. Until the invoice is paid, the reservation described in section 3 remains non-binding.

7. Complaints

Complaints can be sent to hello@konvertiq.com. The deadline to raise a complaint is 7 days from delivery of the audit. The provider will resolve the complaint within 14 business days of receiving it.

8. Copyright and use of the report

The delivered report is intended solely for the customer's internal use. Without the provider's prior written consent, it may not be further distributed, published, or sold to third parties.

9. Privacy

Processing of personal data in connection with reservations and orders is covered in a separate document, our Privacy Policy.

10. Dispute resolution

The provider and the customer will first attempt to resolve any disputes by mutual agreement. If no agreement is reached, disputes fall under the jurisdiction of the competent courts of the Slovak Republic.

11. Final provisions

These Terms of Service are governed by the laws of the Slovak Republic. The provider reserves the right to update these terms from time to time; the current version is always available on this page.